{"id":21,"date":"2026-08-05T00:41:11","date_gmt":"2026-08-05T00:41:11","guid":{"rendered":"https:\/\/bikerpatches.farhaoui.com\/index.php\/refund-policy\/"},"modified":"2026-08-05T03:07:07","modified_gmt":"2026-08-05T03:07:07","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/bikerpatches.farhaoui.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy &#8211; Biker Patches UK"},"content":{"rendered":"<div id=\"scroll-control\" class=\"\"><section class=\"top-bar\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-sm-12 col-md-6 col-lg-6 col-xl-6\"><a href=\"mailto:info@bikerpatches.uk\"><i class=\"fas fa-envelope\"><\/i> info@bikerpatches.uk <\/a><a href=\"tel:00442033320848\"><i class=\"fas fa-phone\"><\/i><span class=\"visually-hidden\">Phone No.<\/span> +44 203 332 0848 <\/a><\/div><div class=\"col-12 col-sm-12 col-md-6 col-lg-6 col-xl-6\"><div class=\"social-links float-end\"><a href=\"https:\/\/www.facebook.com\/bikerpatchesuk\" target=\"_blank\"><i class=\"fab fa-facebook-f\"><\/i><span class=\"visually-hidden\">Facebook<\/span><\/a><a href=\"https:\/\/www.pinterest.com\/bikerpatchesuk\/\" target=\"_blank\"><i class=\"fab fa-pinterest-p\"><\/i><span class=\"visually-hidden\">Pinterest<\/span><\/a><a href=\"https:\/\/www.instagram.com\/bikerpatches.uk\/\" target=\"_blank\"><i class=\"fab fa-instagram\"><\/i><span class=\"visually-hidden\">Instagram<\/span><\/a><a href=\"https:\/\/twitter.com\/BikerPatchesUK\" target=\"_blank\"><i class=\"fab fa-twitter\"><\/i><span class=\"visually-hidden\">Twitter<\/span><\/a><\/div><\/div><\/div><\/div><\/section><section class=\"header pt-0 pb-0\"><nav class=\"navbar navbar-expand-lg pb-0\"><div class=\"container\"><button class=\"navbar-toggler\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#navbarNavAltMarkup\" aria-controls=\"navbarNavAltMarkup\" aria-expanded=\"false\" aria-label=\"Toggle navigation\"><span class=\"navbar-toggler-icon\"><\/span><\/button><div class=\"navbar-collapse collapse\" id=\"navbarNavAltMarkup\"><div class=\"navbar-nav mx-auto m-t-10\"><li><a class=\"nav-link\" href=\"https:\/\/bikerpatches.farhaoui.com\/\"><i class=\"fas fa-home\"><\/i> Home <\/a><\/li><li><a class=\"nav-link\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/about-us\/\"><i class=\"fas fa-users\"><\/i> About Us <\/a><\/li><ul class=\"nav-item dropdown p-0\"><a class=\"nav-link dropdown-toggle\" href=\"javascript:void(0)\" id=\"navbarDropdownMenuLink\" role=\"button\" data-bs-toggle=\"dropdown\" aria-expanded=\"false\"><i class=\"fa-solid fa-gear\"><\/i> Service <\/a><ul class=\"dropdown-menu\" aria-labelledby=\"navbarDropdownMenuLink\" style=\"\"><li><a class=\"dropdown-item\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/leather-vest-patches\/\"> Biker Leather Vest <\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/leather-biker-jacket-patches\/\"> Leather Jacket Patches <\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/leather-biker-denim-jacket-patches\/\"> Denim Jacket Patches <\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/biker-denim-vest-patches\/\"> Biker Denim Vest patches <\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/motorcycle-club-jacket-patches\/\"> Motorcycle Club Jacket Patches <\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/biker-back-patches\/\"> Biker Back Patches <\/a><\/li><\/ul><\/ul><li><a class=\"navbar-brand\" href=\"https:\/\/bikerpatches.farhaoui.com\/\"><img decoding=\"async\" src=\"https:\/\/bikerpatches.farhaoui.com\/wp-content\/themes\/bikerpatches-wp-theme\/assets\/images\/1-biker-patches.webp\" class=\"img-fluid ls-is-cached lazyloaded\" alt=\"Biker Patches UK\" title=\"Biker Patches UK\" loading=\"lazy\" width=\"180\" height=\"90\"><\/a><\/li><li><a class=\"nav-link\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/reviews\/\"><i class=\"fas fa-tag\"><\/i> Reviews <\/a><\/li><li><a class=\"nav-link\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/contact-us\/\"><i class=\"fas fa-phone-volume fa-flip-vertical fa-rotate-180\"><\/i> Contact Us <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/get-quote\/\" class=\"btn btn-live animate__animated animate__heartBeat animate__fast animate__infinite\" style=\"\"> Get Quote <\/a><\/li><\/div><\/div><\/div><\/nav><\/section><\/div><section class=\"policies\"><div class=\"container\"><h1 class=\"h1\">Refund Policy<\/h1><p>At Biker Patches UK, we strive to ensure that our customers are satisfied with their purchases. We offer a return and exchange policy that provides reassurance in case of specific circumstances. Please read our detailed policy below to understand when returns and exchanges are eligible and how to proceed.<\/p><span class=\"h5\">Eligible Return and Exchange Circumstances<\/span><p>We offer a return or exchange if any of the following situations occur:<\/p><ul><li><b>Incorrect Product Delivered<\/b> If the product you received is different from what you originally ordered, you are eligible for a return or exchange. Please review your order upon delivery and notify us immediately if there is any discrepancy. <\/li><li><b>Damaged Product<\/b> If the delivered product is damaged, we will accept an exchange. To process your claim, you must provide evidence of the damage (such as photos) when you contact us. <\/li><li><b>Wrong Size Delivered<\/b> If the size of the product delivered does not match what you ordered, you are entitled to an exchange. Please double-check the size details provided during the ordering process to avoid this situation. <\/li><li><b>Customization Error<\/b> If the customization on your product does not align with the specifications you provided in the brief, we will accept the product for exchange. Please ensure that all customization details are clearly outlined in your order to avoid confusion. <\/li><\/ul><span class=\"h5\">Non-Eligible Return and Exchange Circumstances<\/span><p>Returns and exchanges are not available under the following conditions:<\/p><ul><li><b>Product Is Perfect<\/b> If the product is as per your order and none of the issues outlined above (incorrect product, damage, wrong size, or customization error) are present, returns or exchanges will not be accepted. <\/li><li><b>Incorrect Order Details Provided<\/b> If the brief shared with us was incorrect (for example, wrong product specifications or custom details), and you now wish to return or exchange the product, the policy will not apply. Please double-check your order details before submission. <\/li><li><b>Delivery Delay Due to Logistics<\/b> While we aim for timely delivery, any delays caused by the logistics provider are outside of our control. We cannot process returns or exchanges due to shipping delays or transit issues. <\/li><li><b>Wrong Address Provided by the Customer<\/b> If the order is returned or undelivered due to an incorrect shipping address provided by the customer, we are unable to offer a return or exchange. Please verify your shipping address carefully when placing an order. <\/li><li><b>Third-Party Involvement<\/b> If a third party (e.g., friend, family, or lawyer) is involved in making the claim on your behalf instead of the original buyer, the return or exchange request will not be processed. Claims must be submitted by the person who placed the order. <\/li><\/ul><span class=\"h5\">Shipping Charges and Responsibilities<\/span><ul><li>Mistakes from Our End: If the mistake occurs due to our error (e.g., incorrect product sent, damaged product), we will cover the shipping costs for the exchange.<\/li><li>Mistakes from the Customer&#8217;s End: If the issue arises from incorrect order details provided by the customer (e.g., wrong size, incorrect brief), the customer will be responsible for exchange shipping costs.<\/li><\/ul><span class=\"h5\">How to Make a Claim<\/span><p>If you are eligible for a return or exchange, please follow these steps:<\/p><ul><li>Contact us within 24 hours of receiving your order with a description of the issue.<\/li><li>Provide evidence (such as photos) if the product is damaged or incorrect.<\/li><li>If applicable, ensure the product is in unused condition with all original packaging.<\/li><li>We will review your claim and provide instructions for the return or exchange process.<\/li><\/ul><p>If you have any questions or concerns about our return and exchange policy, please don&#8217;t hesitate to contact our customer service team. We are here to ensure your satisfaction with every purchase!<\/p><span class=\"h5\">Return &amp; Exchange<\/span><p>At Biker Patches UK, we aim to ensure that our customers are completely satisfied with their purchases. To provide peace of mind, we offer a clear and fair return and exchange policy in the event of any of the following situations.<\/p><span class=\"h5\">Eligible Return and Exchange Circumstances<\/span><p>We will gladly accept returns or exchanges if one of the following conditions applies: <\/p><ul><li><b>Incorrect Product Delivered<\/b> If the product you received is different from what you ordered, you are eligible for a return or exchange. Please contact us as soon as possible if this occurs. <\/li><li><b>Damaged Product<\/b> If the delivered product is damaged, we will accept a return or exchange. You will need to provide evidence (such as photos) of the damage when submitting your claim. <\/li><li><b>Incorrect Size Delivered<\/b> If the size of the product delivered is incorrect, you are entitled to an exchange. Please ensure you double-check the size before placing your order to avoid this issue. <\/li><li><b>Customization Error<\/b> If the customization of your product does not align with the brief you provided, we will accept the product for return or exchange. Please make sure all customization details are clearly specified in your order to avoid any confusion. <\/li><\/ul><span class=\"h5\">Non-Eligible Return and Exchange Circumstances<\/span><p>We cannot accept returns or exchanges under the following circumstances:<\/p><ul><li><b>Product Delivered is as Ordered<\/b> If the product you received is exactly as per your order, and none of the issues listed above (incorrect product, damage, wrong size, or customization error) are present, we cannot process a return or exchange. <\/li><li><b>Incorrect Brief Provided<\/b> If the brief shared with us was inaccurate (e.g., wrong customization details) and you now wish to request a refund or exchange, the policy will not apply. Please ensure the brief is correct before submitting your order. <\/li><li><b>Delivery Delay Due to Logistics<\/b> While we strive for prompt delivery, delays caused by third-party logistics companies are out of our control. Returns and exchanges will not be accepted for delays that occur during shipping. <\/li><li><b>Incorrect Address Provided by the Customer<\/b> If the order is returned or undelivered due to an incorrect address provided by the customer, we cannot process a return or exchange. Please verify your shipping address before confirming your order. <\/li><li><b>Third-Party Involvement<\/b> If a third party (e.g., a friend, family member, or lawyer) is involved in making the claim on your behalf instead of the original buyer, we will not process the return or exchange request. Claims must be made directly by the person who placed the order. <\/li><\/ul><span class=\"h5\"> Shipping Charges and Responsibilities<\/span><ul><li><b>Mistakes on Our End : <\/b> If the mistake occurs due to our error (e.g., incorrect product sent, damage during transit, or customization error), we will cover the shipping charges for the return or exchange.<\/li><li><b>Mistakes on the Customer&#8217;s End : <\/b> If the issue arises due to incorrect information provided by the customer (e.g., wrong size or inaccurate brief), the customer will be responsible for the return shipping costs.<\/li><\/ul><span class=\"h5\">How to Make a Claim<\/span><p>If you believe your product qualifies for a return or exchange, please follow these steps:<\/p><ul><li>Contact us within 24 hours of receiving your order.<\/li><li>Provide evidence (e.g., photos) if the product is damaged or incorrect.<\/li><li>Ensure the product is in unused condition with all original packaging intact.<\/li><li>We will review your claim and provide instructions for the return or exchange process.<\/li><\/ul><p>If you have any questions or concerns regarding our return and exchange policy, our customer service team is happy to assist. We are committed to ensuring that you are completely satisfied with your purchase!<\/p><\/div><\/section><section class=\"footer\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-7\"><span class=\"h3\">Join Biker Patches UK On Social Media To Stay Updated With The Latest Discounts and Offers<\/span><\/div><div class=\"col-12 col-md-4\"><div class=\"social-links\"><a href=\"https:\/\/www.facebook.com\/bikerpatchesuk\" target=\"_blank\"><i class=\"fab fa-facebook-f\"><\/i><span class=\"visually-hidden\">Facebook<\/span><\/a><a href=\"https:\/\/www.pinterest.com\/bikerpatchesuk\/\" target=\"_blank\"><i class=\"fab fa-pinterest-p\"><\/i><span class=\"visually-hidden\">Pinterest<\/span><\/a><a href=\"https:\/\/www.instagram.com\/bikerpatches.uk\/\" target=\"_blank\"><i class=\"fab fa-instagram\"><\/i><span class=\"visually-hidden\">Instagram<\/span><\/a><a href=\"https:\/\/twitter.com\/BikerPatchesUK\" target=\"_blank\"><i class=\"fab fa-twitter\"><\/i><span class=\"visually-hidden\">Twitter<\/span><\/a><a target=\"_blank\"><i class=\"fab fa-linkedin-in\"><\/i><span class=\"visually-hidden\">LinkedIn<\/span><\/a><\/div><\/div><\/div><hr><div class=\"row\"><div class=\"col-12 col-lg-3\"><a href=\"https:\/\/bikerpatches.farhaoui.com\/\"><img decoding=\"async\" data-src=\"https:\/\/bikerpatches.farhaoui.com\/wp-content\/themes\/bikerpatches-wp-theme\/assets\/images\/36-biker-patches-uk.webp\" class=\"img-fluid ls-is-cached lazyloaded\" alt=\"Biker Jackets UK\" title=\"Biker Jackets UK\" loading=\"lazy\" width=\"356\" height=\"177\" src=\"https:\/\/bikerpatches.farhaoui.com\/wp-content\/themes\/bikerpatches-wp-theme\/assets\/images\/36-biker-patches-uk.webp\"><\/a><p class=\"mx-auto text-center m-t-30\">Biker Patches UK &#8211; best customized patches supplier for the biker community. Turn your dream designs into quality patches at affordable prices.<\/p><\/div><div class=\"col-12 col-lg-6\"><div class=\"row\"><div class=\"col-12 col-sm-12 col-md-6 col-lg-6 col-xl-6\"><span class=\"h3\">Quick Links<\/span><ul class=\"m-t-20\"><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/\"><i class=\"fas fa-chevron-right\"><\/i> Home <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/about-us\/\"><i class=\"fas fa-chevron-right\"><\/i> About Us <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/faqs\/\"><i class=\"fas fa-chevron-right\"><\/i> Faqs <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/contact-us\/\"><i class=\"fas fa-chevron-right\"><\/i> Contact Us <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/get-quote\/\"><i class=\"fas fa-chevron-right\"><\/i> Get Quote <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/reviews\/\"><i class=\"fas fa-chevron-right\"><\/i> Reviews <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/sitemap\/\"><i class=\"fas fa-chevron-right\"><\/i> Sitemap <\/a><\/li><\/ul><\/div><div class=\"col-12 col-sm-12 col-md-6 col-lg-6 col-xl-6\"><span class=\"h3\">Services<\/span><ul class=\"m-t-20\"><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/biker-denim-vest-patches\/\"><i class=\"fas fa-chevron-right\"><\/i> Biker Denim Vest patches <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/leather-biker-denim-jacket-patches\/\"><i class=\"fas fa-chevron-right\"><\/i> Denim Jacket Patches <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/motorcycle-club-jacket-patches\/\"><i class=\"fas fa-chevron-right\"><\/i> Motorcycle Club Jacket Patches <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/biker-back-patches\/\"><i class=\"fas fa-chevron-right\"><\/i> Biker Back Patches <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/leather-vest-patches\/\"><i class=\"fas fa-chevron-right\"><\/i> Biker Leather Vest <\/a><\/li><li><a href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/leather-biker-jacket-patches\/\"><i class=\"fas fa-chevron-right\"><\/i> Leather Jacket patches <\/a><\/li><\/ul><\/div><\/div><\/div><div class=\"col-12 col-lg-3\"><div class=\"row\"><div class=\"col-12 col-sm-12 col-md-12 col-lg-12 col-xl-12\"><span class=\"h3\">Contact Us<\/span><a href=\"mailto:info@bikerpatches.uk\" target=\"_blank\" class=\"btn-link d-block p-0\"><i class=\"fas fa-envelope\"><\/i><span class=\"visually-hidden\">Email<\/span> info@bikerpatches.uk <\/a><a href=\"tel:00442033320848\" target=\"_blank\" class=\"btn-link p-0\"><i class=\"fas fa-phone\"><\/i><span class=\"visually-hidden\">Phone No.<\/span> +44 203 332 0848 <\/a><\/div><\/div><\/div><\/div><div class=\"row gy-2 foot-2\"><div class=\"col-md-6 text-lg-start \"><p class=\"m-0\">\u00a9 2018 &#8211; 2026 Biker Patches UK. All Rights Reserved.<\/p><\/div><div class=\"col-md-6 text-lg-end terms\"><a class=\"link\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/terms-conditions\/\"> Terms &amp; Conditions <\/a><span class=\"px-2 link2\">|<\/span><a class=\"link\" href=\"https:\/\/bikerpatches.farhaoui.com\/index.php\/refund-policy\/\"> Refund Policy <\/a><\/div><\/div><\/div><\/section><script defer=\"\" src=\"https:\/\/www.bikerpatches.uk\/assets\/frontend\/js\/bootstrap.js\"><\/script><script> window.addEventListener('load', function () { setTimeout(function () { var Tawk_API = Tawk_API || {}, Tawk_LoadStart = new Date(); var s1 = document.createElement(\"script\"), s0 = document.getElementsByTagName(\"script\")[0]; s1.async = true; s1.src = 'https:\/\/embed.tawk.to\/6359272cb0d6371309cba6a6\/1gga422q0'; s1.charset = 'UTF-8'; s1.setAttribute('crossorigin', '*'); s0.parentNode.insertBefore(s1, s0); }, 8000); }); <\/script><script type=\"module\" src=\"https:\/\/static.cloudflareinsights.com\/beacon.min.js\/v4513226cdae34746b4dedf0b4dfa099e1781791509496\" integrity=\"sha512-ZE9pZaUXND66v380QUtch\/5sE9tPFh2zg45pR2PB0CVkCtOREv2AJKkSidISWkysEuQ0EH8faUU5du78bx87UQ==\" data-cf-beacon=\"{&quot;version&quot;:&quot;2024.11.0&quot;,&quot;token&quot;:&quot;c45cb1af422649deb3dc5ee60f993ce2&quot;,&quot;r&quot;:1}\" crossorigin=\"anonymous\"><\/script>\n","protected":false},"excerpt":{"rendered":"<p>info@bikerpatches.uk Phone No. +44 203 332 0848 FacebookPinterestInstagramTwitter Home About Us Service Biker Leather Vest Leather Jacket Patches Denim Jacket Patches Biker Denim Vest patches Motorcycle Club Jacket Patches Biker Back Patches Reviews Contact Us Get Quote Refund PolicyAt Biker Patches UK, we strive to ensure that our customers are satisfied with their purchases. We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":13,"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":216,"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/pages\/21\/revisions\/216"}],"wp:attachment":[{"href":"https:\/\/bikerpatches.farhaoui.com\/index.php\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}